Sponsor: Lana Robinson

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Frequently Asked Questions (FAQs)

What if I am allergic to select ingredients?

As with any product, one can be allergic to an ingredient. Please review the ingredients on each product details page (or product label) for specific ingredient information.

How do i know which order to apply products?

We have created a Beauty Steps system to help you understand the order in which to apply the different IO My Skin products.

Why So Many Steps?

Each step in IO My Skin's skin care program plays a vital part in preparing the skin for the next step. Dependent upon your skins needs you may find that you will only use 3 or 5 of the different steps or that you may change your products according to weather and seasons as well. The 7 Steps is a guide to educate you on which products follow each other.

What are Alpha Hydroxy Acids and what do they actually do?

Alpha hydroxy acids (AHAs) are "naturally occurring" acids. AHAs work to break down dead skin cells and speed up exfoliation. As a result, new, healthy skin cells are produced faster enabling you to have a radiant, youthful appearance.

What is Squalene Oil and where is it derived from?

Squalene oil is derived from Spanish Olives. It is a natural component of the skin and it is considered to be a wonderful emollient (skin softener) that has antioxidant and immune-stimulating properties. This moisturizing oil may also help to reduce skin irritation and allergic responses.

Does IO My Skin Test on Animals?

Absolutely Not!

Are IO My Skin Products Hypoallergenic?

Yes!

Are IO My Skin Products Noncomedogenic (non-pore clogging)?

Yes!

Do you provide sample sizes?

Yes, please see our Trial Size page for products available in sample sizes.

Where is the nearest retail store that carries your products?

Our skin care products are so unique that we have chosen to sell them through independent representatives rather than put on store shelves.

Do you ship internationally?

Yes. Please be mindful of the freight charges.

Do you guarantee results?

No. However, we have a 30 day no questions asked return policy on all orders. If, for any reason, you were not happy with any product purchased on our site, and you return the unused product within 30 days of purchase, you will receive a full refund (not including shipping).

Is your skincare packaging recyclable?

Yes, we use only recyclable containers.

What are the ingredients in each product?

The ingredients are listed on each product details page. Please click on a product category to the left, then click on the product you are interested in. The ingredients list will be at the bottom of the page.

Can I distribute your products?

Yes! Learn more about becoming an IO My Skin Distributor.

Can I get a discount for bulk or repeated purchases?

As an independent distributor you are able to purchase at a discounted rate and sell at retail earning you profits on your sales. There is also an opportunity to earn commissions on your sales as well as the sales of other independent distributors in your sales team.